The Walt Disney World Resort is an entertainment complex in Bay Lake and Lake Buena Vista, Florida, near Orlando and Kissimmee, Florida.
Accommodating Guests with Disabilities
Disney Parks have an unwavering commitment to providing a welcoming and inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a tool provided at the Walt Disney World® theme parks to enhance the service we provide to our Guests with disabilities. A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS. Depending on the attraction, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.
Disability Access Service
DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment. This service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. Once a return time is issued, Guests are free to enjoy other theme park offerings such as meeting a Character, grabbing a bite to eat, enjoying entertainment or even visiting another attraction until their listed return time. Return times are valid until redeemed prior to park closing. Guests can only have one active return time at a time. As soon as an outstanding attraction return time is redeemed, Guests can receive a return time for the same or a different attraction. This service can be used in addition to Disney FastPass+ Service.
Special Accommodations for Specific Circumstances
DAS, with its virtual wait, will accommodate many of our Guests with disabilities. We recognize, however, that our Guests with disabilities have varying needs, and we will continue to work individually with our Guests to provide assistance. In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn’t meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions). All accommodations will be made in person, on site at Guest Relations. We are unable to provide accommodations in advance of a Guest visit.
Guides for Guests with Disabilities
Available at Guest Relations, these guides can also be downloaded in a printable format for each theme park:
Walt Disney World Resort offers a variety of services to help Guests with hearing disabilities enjoy the Resort.
Services include:
Guest Room Amenities
Upon request, Guest Rooms at Walt Disney World Resort hotels can be equipped with door knock and phone alerts, phone amplifiers, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) telephone.
For more information or to request a Room Communication Kit, please call Walt Disney World Resort Information at (407) 824-4321. Guests under 18 years of age must have parent or guardian permission to call.
Assistive Listening
Disney’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop at specific theme park attractions. Recommended for Guests with mild to moderate hearing loss, Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.
Video Captioning
Select monitors are available with open captioning in many pre-show and exhibit areas, and are designated by a "CC” symbol. If necessary, please see a Cast Member at the location for assistance.
Video Captioning can also be activated using Disney's Handheld Devices—available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.
Other Services
A variety of additional services are available upon request to assist Guests with hearing disabilities:
Service Animals
Trained service animals are welcome in most locations throughout Walt Disney World Resort.
Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you consult your physician for specific instructions before visiting Walt Disney World Resort, as specialty lighting effects and other visual effects are used extensively throughout our shows and attractions.
Common equipment, such as electric motors and radios, that produce electric and magnetic fields are utilized extensively throughout the world and also within our Resorts. These fields are generally no greater than you would experience in any urban environment or may be exposed to through common household appliances such as vacuum cleaners and hair dryers.
See what service and access options are available for Guests with mobility disabilities.
Walt Disney World attractions offer access for Guests with mobility disabilities in the following categories:
May Remain in Wheelchair/ECV
These attractions allow Guests to remain in their wheelchair or Electric Conveyance Vehicle (ECV) during the experience.
Parking
A variety of parking options are available at Walt Disney World Resort, including preferred or standard parking at the theme parks and complimentary self-parking at Disney Springs, the water parks and all Resort hotels (for registered Guests).
Latest Reviews
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Allison Vickers
17 Feb 2018
4.0
Parking: 4.0
Accessibility: 4.0
Toilets: 4.0
Staff: 4.0
Read All ReviewsDisability Access Service (DAS) is a tool provided at the Walt Disney World theme parks to enhance the service provided to Guests with disabilities. DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment, by this they provide you return time depending on queue. Guests can only have one active return time at a time. Parking facility and staff was excellent.