Universal Studios Hollywood Universal Studios Hollywood, 100 Universal City Plaza, Universal City, CA 91608, United States

Universal Studios Hollywood is a film studio and theme park in the San Fernando Valley area of Los Angeles County, California. About 70% of the studio lies within the unincorporated county island known as Universal City while the rest lies within the city limits of Los Angeles, California. 

Accessibility

Available Assistance Around Universal Studios Hollywood

• Assistive listening devices for guests who are hard of hearing are provided at Guest Relations free of charge. For guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.
• With one-week notice, sign language interpreting services will be made available in Universal Studios Hollywood at no charge.
• Show scripts are available in large font and embossed braille at Guest Services within Universal Studios Hollywood.
• Many attractions at Universal Studios Hollywood can accommodate a guest with a white cane or provide a place to store the cane in the ride vehicle. The cane may need to be collapsed on some attractions. On attractions where a cane could become lost due to ride forces and present a potential hazard to other guests, the Attraction Attendant will hold the cane for the guest once he or she is seated. The Attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area.

White Canes

Many attractions can accommodate you if you have a white cane, or they can provide a storage compartment in the ride vehicle to place your cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will hold your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:

• Allowed in vehicle:
  • Despicable Me Minion Mayhem
  • Silly Swirly Fun Ride
  • The Secret Life of Pets: Off the Leash
  • Transformers™: The Ride-3D
  • The Walking Dead Attraction
  • The Simpsons Ride™
  • The World-Famous Studio Tour
  • Jurassic World - The Ride
• Not Allowed in vehicle:
  • Harry Potter and the Forbidden Journey™
• Allowed in vehicle if collapsible and stored in pouch:
  • Flight of the Hippogriff™
  • Revenge of the Mummy – The Ride

Ride Policies And Accessibility

• For your enjoyment and convenience, Universal Studios Hollywood’s shopping and dining facilities are wheelchair accessible. Our outdoor stage shows also have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.

• Strollers, wheelchairs, and Electric Convenience Vehicles (ECVs)are available for rent just inside the park across from the Universal Studios Store.
• Due to limited numbers, please note that ECV rentals are on a first-come, first-served basis and must be operated by a single person 18 years of age or older.
• We apologize that due to dramatic movement, none of the ride vehicles at Universal Studios Hollywood can accommodate Electric Convenience Vehicles (ECVs) or electric wheelchairs. At rides that can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided.
• Guests should properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
  • Flight of the Hippogriff™
  • Harry Potter and the Forbidden Journey™
  • Revenge of the Mummy – The Ride

Service Animals in the Park

Trained Service Animals are welcome to Universal Studios Hollywood. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. To help you make an informed decision about your service animal’s safety, each attraction has specific entry and boarding requirements, as well as portable kennels at certain attractions. Relief areas for your service animal are also available at select locations throughout the parks.