BEFORE ARRIVAL
For us at Cadbury World, access for all, begins before your arrival. If you have any special requirements, we encourage you to contact us and we will be able to discuss with you how we can help make your visit an enjoyable one.
WHAT TO DO ON ARRIVAL
Please go straight to reception on arrival before entering the exhibition.
Visitors who have the following documentation are entitled to one Access Assistance Carer at the rate of £8.35 per Access Assistance Adult or Child ticket. Without supporting documentation you will be required to pay the full price general admission. You will be asked to show your documentation to a member of our reception team on arrival.
For visitors who require more than one carer we ask that you bring documentation to support this.
WHEELCHAIR USERS
Extensive parking facilities are located near the entrance to Cadbury World, with a low-level reception counter and low-level exhibits in certain zones. There are ramp adaptations throughout and lift access where available (please note there is no wheelchair access to one small part of the landing of the packaging plant - a subtitled video presentation is available). There are accessible toilets on each floor and throughout the attraction, and a bean mobile on our Cadabra ride has been adapted for wheelchair use. There are two wheelchair spaces in the 4D Chocolate Adventure cinema. There is a standard access toilet facility which includes separate larger cubicle room with emergency alarm, support arm and lower level sink. There is also a state of the art Changing Places facility which can be accessed using a RADAR key which is available from reception. The facility includes rails and support arms, height adjustable sink unit and height adjustable changing bed, automatic toilet, ceiling lift and modesty screen.
PROVISIONS
BEFORE ARRIVAL
For us at Cadbury World, access for all, begins before your arrival. If you have any special requirements, we encourage you to contact us and we will be able to discuss with you how we can help make your visit an enjoyable one.
We can be contacted via our reservations number 0844 880 7667* (our staff are trained in Type Talk Relay Systems), via email to cwaccessforall@mdlz.com or in writing at 'Booking Office, Cadbury World, Linden Road, Bournville, Birmingham, B30 2LU'. For more information, our Access Assistance document can be downloaded here.
WHAT TO DO ON ARRIVAL
Please go straight to reception on arrival before entering the exhibition.
Visitors who have the following documentation are entitled to one Access Assistance Carer at the rate of £8.35 per Access Assistance Adult or Child ticket. Without supporting documentation you will be required to pay the full price general admission. You will be asked to show your documentation to a member of our reception team on arrival.
- Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
- Personal Independence Payment letter (dated within the last 12 months).
- A current and valid Blue Badge.
- Letter from GP or consultant (dated within the last 12 months) confirming the need for a full time carer. This does not need to be a letter of diagnosis
- A current and valid Blue Badge.
For visitors who require more than one carer we ask that you bring documentation to support this.
If you have or require a wheelchair for your visit to Cadbury World we ask that you contact us at cwreservations@mdlz.com or on 0844 880 7667* so we can make the appropriate arrangements.
FEEDBACK
In order to provide the best possible experience we can, we actively encourage feedback. If you have any questions or wish to provide us with any feedback please do not hesitate to contact us on the details provided above.
PROVISIONS
- Low level service desks
- Changing Places facility
- Large print 'Access Assistance' guide available from reception
- Infrared system for visitors with compatible hearing-aid system
- Visually Impaired large print script available of the tour
- Tactile surface changes to indicate differences in levels
- DDA-compliant handrails
- Stairs and steps with coloured warning edges
- Directional signage
VISUALLY IMPAIRED
We offer visually impaired visitors the opportunity to feel and touch key props at various stages (i.e. in our Chocolate Making Area, our chocolatiers can hand out the moulds they use to make chocolate products as they give their demonstration talk). Guide dogs are allowed throughout the attraction except in production areas. We offer a guide dog sitting service at this part of the experience and one of our staff will be able to offer additional assistance. There is a large print script available of the tour and tactile surface changes to indicate differences in levels. There are DDA-compliant handrails, stairs and steps with coloured warning edges and directional signage. Audio guides available in a range of languages**
HEARING IMPAIRED
A written script of the tour is available from reception and there is an Infrared system for visitors with a compatible hearing-aid system. The majority of our video presentations have English subtitles. Please note that in the event of an emergency, house lights will come up to warn of this. BSL interpretation screens are present at relevant points of the tour.
CHILDREN’S PLAY AREA
Our African adventure play area is split into three zones. The third area is designed for wheelchair users with ramps, lower level interactive areas and tactile surfaces. Our wheelchair friendly playground is suitable for children aged 2 - 14 years. Adult supervision is required at all times. The play area may be closed at times in the interest of health and safety.
PUSHCHAIR ACCESS
Due to safety regulations, pushchairs are not permitted on the upper floor, Cadabra or in the Packaging zone - a pushchair park is provided.
CADBURY CAFE & WORLD'S BIGGEST CADBURY SHOP
Both the of these areas of Cadbury World are fully accessible for wheelchair users and pushchair access.
GUESTS WITH LEARNING DISABILITIES
Cadbury World is a multi-sensory and interactive experience. Staff will be happy to answer any questions throughout the exhibition.
TEMPORARILY IMPAIRED
We have a limited number of wheelchairs available for visitors to borrow upon request on a first come first served basis. There is regular seating throughout the exhibition. A first aid room is also available.
