Adventure Island is a free-admission amusement park in Southend-on-Sea, Essex, England.
Our flexible ride band system lets you create your own adventures. At Adventure Island, it’s your day, your way! We grant everyone free entry to our park. Yes, free entry, no catches!
There’s no doubt that you’ll be looking for ways to entertain the kids during weekends or holidays. With both our indoor (Adventure Inside) and outside attractions, no matter what the weather, you’ll be sure to have a great day out at Adventure Island.
Accessibility
We believe that everyone should have fun, so we have tried to accommodate all our disabled visitors as much as possible. Each of our rides has different safety variations when it comes to disabilities. In order that guests with disabilities can reassure themselves that they can ride certain rides
The green days on the above calendar are our “high season” days, during high season we experience an increased amount of customers. As a result, movement throughout the park can become challenging. Expect the park to be much busier during this time, and please take this into consideration when planning your visit with us. Some of our rides are physically demanding and vigorous. All visitors are invited to discuss the abilities required to use the rides safely and the possibility for reasonable adjustment. If, after considering all reasonable adjustments the risks identified to all visitors cannot be overcome, the company reserves the right to refuse admission to certain rides on the grounds of an individual’s safety, enjoyment and wellbeing. Not all rides will be suitable for all guests We have been advised that refusal on the grounds of Health and Safety does not constitute discrimination in any way. We hope that you understand and accept the decisions made in the interest of your safety and the safety of others. This guide will assist our guests with disabilities to ensure that they have a safe and fun day out. We want all our guests to get the most out of our Park and enjoy as many of our rides and facilities as possible. This guide has been produced to give you a full and realistic picture of our attractions, detailing issues, ride restrictions, details of ride evacuations and the requirements for helpers/carers to accompany guests. Hopefully this, along with general ride restrictions detailed on signage at the rides, will enable you to assess your own abilities and make an informed decision about which attractions you are able to, or wish to use.
Parking
Adventure Island does not have any kind of parking for visiting guests. However, there is a large drop off point outside the park’s main west entrance and we are close to large public car parks with lift and slope facilities.
Entrance/Exits
The East, West and Central main entry points offer slopes and steps. There are no turnstiles to enter the park. The slopes coming into the park are above a 10% gradient so it is recommended that a carer assist with entry and exit. Entry/Exit via Adventure Inside is via an access lift. Our West Entrance is also our delivery entrance and there are speed bumps located on this slope which are highlighted yellow.
Entrance Gates are closed in a staggered manner in the interest of Health and Safety and Crowd Management, starting approximately 30 minutes before the park closes, the order is as follows:
All of the above times are approximate, and we would advise guests with mobility impairment to take the above into consideration when planning their visit.
Ticket and Wristband Sales
There are three main ticket and wristband purchase points, one located East of the Park (opposite Rage), one located on the West (opposite Crooked House) and one within Adventure Inside. Whilst both are wheelchair accessible, the West Ticket Box is also where Customer Services is located, should you require further assistance. Customer Services and Adventure Inside have hearing loop facilities.
The park’s current policy on ticket and wristband sales for disabilities entitles the carer to a wristband of equivalent value for half price of the in-park rate. Please note that carers must be over the age of 18 to be responsible for anyone they wish to accompany, assist and care for.
Guests may have two carers per person. The carer’s wristband entitles the wearer access to rides only when accompanying the person being cared for.
We also offer a carer’s Annual Pass. The Annual Pass will be assigned to the person that needs assistance and then different carers can accompany them on separate visits. Please note that only one wristband will be issued per annual pass per day. The carer’s Annual Pass is half price of the Annual Pass price.
Assistance Animals
Registered Assistance Animals are very welcome at Adventure Island as long as they are on a leash or harness. Please ensure that they are left with a carer if you choose to ride as we cannot be responsible for them in any brief absence. Assistance animals will not be allowed on any of the rides nor may they be tied up anywhere or left whilst you ride. We also encourage guests with assistance animals to carry their documentation on them at all times. As we are a no pet’s park, security personal may ask to see registration or disability documentation.
Wheelchairs
All wheelchair users must provide their own assistant. Wheelchairs can be obtained locally from Southend Tourist Information Centre.
First Aid
The First Aid Station is located at the far west of the park by the Helter Skelter; many members of our team are first aid trained. If you require first aid, please contact Customer Services or one of our security team who are located throughout the park and clearly identified by their uniform.
Toilets
All of our toilets have a disabled facility. They are located on the far east of the park by the Jungle Jive Café, in the centre of the park by the east entrance slope (next to the Green Scream Roller Coaster), and also at the far west of the park. All toilet facilities have automatic taps. There are also baby changing units provided at all three sites. Please see the park map for further reference to locations.
Ride Access
We are unable to provide helper/companion facilities to gain access to or from rides and all wheelchair users must therefore provide their own carers, although we will assist where it is safe to do so. However, we do provide a half price wristband for helpers/companions on a one to one or two to one basis. Your helper/companion will be expected to assist you for the duration of your visit, including lifting to gain access to rides where required. That person must also be able to assist in the event of a ride evacuation. This person must be over 18 years of age.
If you either use a wheelchair or have artificial limbs you must study the rides and consider our recommendations. Please also make your own informed choice based on your own disability or injury before deciding to ride. Expectant mothers, those with neck, back or heart conditions and those who have had recent surgery or an injury should also study the rides before choosing to ride.
Rides are governed by height restrictions and Customer Services at the West Ticket Box will be able to assist with height confirmation and will issue you with a stamp confirming your height. Not all rides will be suitable depending on your type of disability and information boards can only advise you. Our height restrictions range from 1 meter in height to 1.5 meters in height. Certain rides have a maximum height limit but all rides have a minimum height requirement.
Visitors unable to use the queue lines may have a helper/companion queue on their behalf. Please be aware that helpers/companions will not be granted preferential access, and visitors whom are unable to queue can only enter via the exit once their helper/companion reaches the front of the queue.
For reasons of ride balancing and evacuation procedures, the number of disabled guests on certain rides at any one time may be restricted. If you are in a large group, it may be advisable to separate into smaller numbers.
