Visitors can tour actual film sets and learn the special effects tricks used in the popular films.
Throughout the Studio Tour, our helpful and friendly staff will be on hand to assist you, ensuring that you have the best possible experience.
ACCESS
ASSISTANCE DOGS
We welcome all registered guide dogs, hearing dogs and medical alert dogs into the Studio Tour. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or a jacket.
If your dog requires a water bowl, please ask a member of staff who will be happy to provide one. We do not allow other dogs or pets to enter the attraction and they cannot be left in vehicles for safety reasons. The nature of the attraction means that visitors cannot return to the car park until the end of their visit.
WHEELCHAIRS
While manual and electric wheelchairs are welcome inside the Studio Tour, we do require advance notice if you are visiting as part of a large group due to seating restrictions within our cinema at the beginning of your visit. Due to the layout of the attraction, this also means that only a certain number of wheelchair users can enter the latter part of the tour at any given time. Our Visitor Services Team are happy to discuss this and other accessibility concerns with you prior to booking, so please do make them aware of your specific needs.
The majority of the Studio Tour is suitable for wheelchairs but some areas can be difficult to navigate, this includes Diagon Alley’s cobbled street and the Great Hall's slate floor. The Hogwarts bridge can only be accessed via a short staircase and alternative access cannot be provided because the bridge, as an original set piece, has an uneven surface which is unsuitable for wheelchair users. The Knight Bus also has a short boarding platform which cannot be accessed by wheelchairs.
Our green screen area provides visitors with two fully accessible photo opportunities, including the chance to fly a broomstick as members of the cast would have done during filming. Visitors must be able to transfer themselves on to a broomstick and seatbelts can be provided if required.
MOBILITY VEHICLES
For health and safety reasons, we cannot allow mobility vehicles or electric scooters wider than 86cm to enter the attraction. We have a number of free manual wheelchairs available to borrow for those who need to arrive using a large mobility vehicle or electric scooter.
PARKING
Parking is provided free of charge in our car park directly outside the Studio Tour. A number of blue disability badge parking bays are available close to the main entrance for the convenience of our eligible visitors.
Please ensure that you bring your disabled parking badge on the day of your visit and display it in your window. For more information or for specific enquiries, speak to a member of our Car Parking Team on arrival.
TICKET COLLECTION
In order to collect your free carer ticket on arrival, you will need to present proof of eligibility in either a letter or notice form regarding entitlement for Personal Independence Payment. We will also accept a letter from your doctor, blue parking badges or Freedom Passes.
TOILETS
In addition to the accessible toilets located throughout the Studio Tour, visitors can also use our Accessible Plus facility. This fully accessible space provides a hoist, height adjustable changing bench, shower facilities, toilet and washbasin. The room is large enough to accommodate a wheelchair user and two carers. Please note, we kindly request that visitors bring their own slings to use with the hoist, as these are not provided.
If you require the use of this space during your visit, please speak to an available member of staff who will be able to assist you with accessing the area. Staff are available at the Information Desk on arrival in the lobby and throughout the Tour.
