I would like to qualify this review by saying that I and my family have stayed in a large number of hotels in different countries over the years. In the UK we have always been very happy with Premier Inn’s. However never have we ever checked into a hotel and then checked straight out. Check in opens at 3pm we were there at 3:15 to an empty car park but breakfast was booked solid. They only available times were 7am or 10:15. Not great but workable. We were assigned Room 30 and it stank of damp and mould. It was so bad, it was like a wall of damp and the window was already open. Maybe opened by staff to help disperse the smell but you can imagine how much worse it would be with the window closed. We spoke to the front desk staff and advised them of the issue. I told them I suffered with Asthma and this was a health issue. Barely an apology and told they have no other rooms. No other help offered, either powerless to do anything or simply not interested. We returned to the room to call Premier Inn call centre for assistance. You simply can not get through to speak to anyone. The mould in the air was affecting my chest as it was my family. If we stayed in the room then at best we and our belongings would stink of damp, at worst it would make us ill. So we, for the first time ever, checked straight out. Again nothing of any use from the front desk staff, no assistance in finding another hotel, they could not even process the refund. I was simply given a slip with the guest relations web address and was told to contact them for the refund. 10 minutes sitting my car in the car park and I had booked another (Not Premier Inn) hotel a few miles away and had a great stay. Now onto the refund. The Good Night Guarantee says speak to the front desk. Done and pointless. Next contact them within seven days of the stay for the refund. I did it that night and had a automated reply saying response time was 35 DAYS!! Poor customer service.